Check the pattern of reviews including time frames from app launch to commentary: reviews in quick succession of launch are a red flag. Check the name of the app or developer and reviews: minor errors in the name, inconsistency with ANZ products or suspicious comments may indicate the app is a fake. Check the popularity of the app: thousands of downloads and very few reviews suggests a fake app. Prior to downloading a new app, take 60 seconds to check the following: Tips for identifying and responding to fake apps Contact your bank immediately on a number you know if you receive a message from someone saying your account is at risk or if you enter personal details into a link, you suspect is a scam.įor more information about scams or if you believe you may have fallen victim to a scam, follow the steps outlined on the Report bank fraud page. Never provide your password, PIN, or one-time password (OTP) via phone, SMS, RSA token or ANZ Shield to anyone, even if they claim to work for your bank and have personal information about you. 
Even if they say they’re from your bank or a known service provider, or if they claim to be a family member who has recently changed their phone number.
Be suspicious of anyone asking you for personal information or a payment. Stop and think twice if you’re being asked to act urgently or respond to an offer sounding too good to be true. The best way to help protect yourself from being caught out by a scam is knowing the warning signs and thinking before you act. We recommend that you terminate these calls immediately, or if directed to call your bank, always contact ANZ via a phone number or other contact details published on our website Whilst our fraud team may call customers from time to time to verify suspicious transactions like these, we will never ask you for sensitive banking details (like passwords, PINs, One-Time-Passwords etc) or to transfer money or download software or email you a link to login directly from an email or SMS. Often the caller will have sourced personal information about you beforehand through a malicious email or SMS message sent in the days or weeks leading up to the call. They will then convince you to share your card number, PIN, password, registration numbers or a one-time password (OTP). They may appear professional and confident and will ask to identify you using bank procedures which appear legitimate. The caller will panic you by saying your accounts are at risk and you urgently need to transfer funds to a different account. You receive a cold call from an individual claiming to be from the bank’s fraud prevention team. Retail, Business and Corporate banking customers may receive these texts/calls, see examples. We are seeing an increase in scams, often commencing with a text message or a phone call, which claim to come from ANZ.
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